Safety, minimizing your cat’s stress, and helping them enjoy their spa day are our most important goals. In order to ensure a positive experience for you and your cat, we have some guidelines to make your cat’s first appointment with us go as smoothly as possible.

Grooming services are by appointment only, with Fridays (“Feline Fridays”) and Sundays being our primary cat grooming days in Arcadia. We even have a private room designated just for kitties there! We attempt to limit the number of dogs in the building to help your cat have the best experience possible in a nice, quiet, calm environment. 

Due to high demand in Arcadia, we now allow a limited number of cat appointments outside of our primary cat days, but these appointments are not cat exclusive (meaning a normal amount of dogs may be in the building when your cat is here). However we strive to book cats during time slots when we feel the salon will be at its quietest on these days.

We try to groom every cat from start to finish, without interruptions to ensure the comfort of your cat, so we will call you 15 minutes before your cat is finished so that they can go home as soon as they are done. 

Please bring your cat in a Secured Carrier to your appointment. This is for your pet’s safety. Cats on leashes or hand-carried in will be charged a carrier rental fee ($25) for the duration of their stay with us. If you are bringing multiple cats, please bring each cat in a separate carrier.

To ensure the health and well being of all our feline guests, please bring your cat’s vaccination records with you to your first appointment. At minimum, a current Rabies vaccination is required, according to your veterinarian’s recommendations. If your cat is not current on its vaccinations, we will also accept Titer test results, as long as they fall within normal range, or a signed health certificate from your cat’s veterinarian. Your cat must have also received veterinary exam within 12 months of your cat’s appointment to ensure that your cat is healthy enough for grooming.

Please note that no service is guaranteed due to the unpredictable and sometimes explosive nature of cats. We absolutely will not push your cat past their limits, as stressing a cat past its threshold could result in adverse health affects, including injury (both to your cat and/or the groomer) or even death. Cats are sensitive creatures and are more prone to stress-induced cardiac complications, so we do everything we can to keep your cat’s stress to a minimum, including offering breaks if needed, calming pheromone sprays, aromatherapy, CBD oil (with owner authorization only, for a small fee), or we may need to alter or eliminate certain aspects of the groom that your cat is unable to tolerate. In cases of severe stress or aggression, we may need to send your cat home and re-schedule for another time. In the event your cat’s groom needs to be altered or terminated early, you will only be charged for the amount of work that was able to be done.

We are able to handle the majority of the cats that we see, but more difficult cats require extra time, special handing, and an often even an assistant to help the groomer, so additional fees may apply for aggressive or overly difficult cats. For cats who are  severely aggressive, a prescription for an oral sedative from the vet may be recommended. However, any sedation given to cats is not without risks, so please discuss this with your groomer first. Cats who arrive already sedated without consulting with us in advance may not be eligible for grooming.

Our cat grooming services are in very high demand and we are often booked several weeks in advance. Should you need to cancel or re-schedule your cat’s appointment, you can call (626) 239-0740 for the Arcadia salon during regular business hours. We require at least 24 hours advance notice if you need to cancel or re-schedule, so please try to notify us if your plans change as soon as possible to avoid incurring a fee. 

Late Drop-Off Fee: $5/15 minutes;  

Same-Day Cancellation: $25;

No-Call/No-Show: Full Groom Amount.